Return Policy

Our customer purchases are fully protected and are eligible for a return if they are new, unopened, and in original packaging as they were delivered as long as the return is processed within 30 calendar days from the date of delivery. To process your return, please email us at support@usatattoosupply.com and obtain authorization before sending the return packages.

Please note that items eligible for the return must not have any missing contents or damaged contents to qualify for a refund. Also, the products must be returned to the address designated by the customer service, along with a copy of the initial sales invoice that you have received at the time of order placement with reference to the invoice number for expedited processing.

All refunds will be processed within 24 hours from the date of the receipt of the return package, except for Sundays and Federal Holidays, where the refunds will be processed the following day. Normally, it takes about 3-5 business days for the refund to appear on your bank statement linked to the same credit/debit card used to make a purchase depending on your bank.

In case if the item arrives defective upon delivery at your destination or missing parts, it must be reported within seven business days from the date of the delivery to qualify for an exchange/replacement. An exchange will only be processed after evaluating the evidences received in the form of pictures of the defective products and must be sent back in original packaging once the exchange is approved by our team.